Account Manager (Work From Home)

Quezon City - Quezon City EDGE Core Team

21 Mar 2024

Quezon City - Quezon City

EDGE Core Team

Operations

Full Time

2

5 - 10 years

Join Our Dynamic Team: Elevate Account Management at EDGE Tutor

At EDGE Tutor International, we're not just providing rewarding and meaningful opportunities for Filipino teachers - we are elevating it. 


Who We Are: Pioneering Excellence

Founded in 2022 by Harvard alumnus Henry Motte-Muñoz, EDGE Tutor is on a mission to redefine online tutoring. Emerging from the esteemed Edukasyon.ph, we've curated a team of experts from global giants like Education First, VIPKID, 51Talk, and the world’s most successful tutoring platforms. 


What We’re Looking For

  • Results-Driven: You work hard to get things done, no matter the obstacles.
  • Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.
  • Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.
  • Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.
  • Controls Emotions: You stay calm and focused, even when dealing with tough situations.
  • Speaks Up: You give feedback often and push for positive changes.
  • Manages Time Well: You keep track of your tasks and give updates clearly.
  • Data-Oriented: You keep good records and understand how to measure success.
  • Responsive to Clients: You communicate well with clients, responding quickly and accurately.
  • Leads the Team: You can bring the team together and make sure everyone does their best work.
  • Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
  • Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.

You're the Perfect Fit if You Have:

  • Proven track record in account management or sales 
  • Demonstrated success in achieving revenue targets. 
  • Experience with international clients in BPO or outsourcing model 
  • Experience in building and leading high-performing teams.

Responsibilities 

  • Build enduring client relationships and nurture long-term partnerships.
  • Thoroughly analyze and comprehend client needs.
  • Lead support, training and recruitment teams to delight the client. 
  • Conduct regular client meetings to gather feedback and ensure satisfaction.
  • Achieve or surpass revenue  and gross margin targets. 
  • Address client inquiries and concerns promptly and professionally.
  • Generate detailed performance reports for clients and internal stakeholders.
  • Ensure accuracy and timeliness in invoice processing.
  • Optimize teacher allocation to enhance efficiency and effectiveness.
  • Manage operational costs of the account. 
  • Develop and implement strategies for teacher retention and engagement.
  • Assess and vet teachers prior to their assignment to the account.
  • Enforce rules and policies to maintain high standards of quality and attendance.
  • Ensure consistent lesson volume to meet client expectations.
  • Scale the number of teachers in accordance with client demand.
  • Stay informed about market trends and clients need to anticipate challenges.

Benefits and Perks 

  • Base salary of $804 USD per month (Php 44,897)
  • Work-from-home flexibility.
  • Enjoy 30 vacation days per year.
  • Receive a 13th-month pay bonus.
  • Benefit from healthcare coverage of up to 200k for you and your loved ones.
  • Earn quarterly performance incentives.
  • Join us for an annual company retreat.

How to Apply 

During the interview process, you'll need to complete a tech check to assess your work-from-home setup. Following that, you'll be asked to complete a training task and attend a 45 minute interview with your hiring manager.