Join Our Dynamic Team: Elevate Account Management at EDGE Tutor
At EDGE Tutor International, we're not just providing rewarding and meaningful opportunities for Filipino teachers - we are elevating it.
Who We Are: Pioneering Excellence
Founded in 2022 by Harvard alumnus Henry Motte-Muñoz, EDGE Tutor is on a mission to redefine online tutoring. Emerging from the esteemed Edukasyon.ph, we've curated a team of experts from global giants like Education First, VIPKID, 51Talk, and the world’s most successful tutoring platforms.
What We’re Looking For
- Results-Driven: You work hard to get things done, no matter the obstacles.
- Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.
- Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.
- Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.
- Controls Emotions: You stay calm and focused, even when dealing with tough situations.
- Speaks Up: You give feedback often and push for positive changes.
- Manages Time Well: You keep track of your tasks and give updates clearly.
- Data-Oriented: You keep good records and understand how to measure success.
- Responsive to Clients: You communicate well with clients, responding quickly and accurately.
- Leads the Team: You can bring the team together and make sure everyone does their best work.
- Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
- Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.
You're the Perfect Fit if You Have:
- Proven track record in account management or sales
- Demonstrated success in achieving revenue targets.
- Experience with international clients in BPO or outsourcing model
- Experience in building and leading high-performing teams.
Responsibilities
- Build enduring client relationships and nurture long-term partnerships.
- Thoroughly analyze and comprehend client needs.
- Lead support, training and recruitment teams to delight the client.
- Conduct regular client meetings to gather feedback and ensure satisfaction.
- Achieve or surpass revenue and gross margin targets.
- Address client inquiries and concerns promptly and professionally.
- Generate detailed performance reports for clients and internal stakeholders.
- Ensure accuracy and timeliness in invoice processing.
- Optimize teacher allocation to enhance efficiency and effectiveness.
- Manage operational costs of the account.
- Develop and implement strategies for teacher retention and engagement.
- Assess and vet teachers prior to their assignment to the account.
- Enforce rules and policies to maintain high standards of quality and attendance.
- Ensure consistent lesson volume to meet client expectations.
- Scale the number of teachers in accordance with client demand.
- Stay informed about market trends and clients need to anticipate challenges.
Benefits and Perks
- Base salary of $804 USD per month (Php 44,897)
- Work-from-home flexibility.
- Enjoy 30 vacation days per year.
- Receive a 13th-month pay bonus.
- Benefit from healthcare coverage of up to 200k for you and your loved ones.
- Earn quarterly performance incentives.
- Join us for an annual company retreat.
How to Apply
During the interview process, you'll need to complete a tech check to assess your work-from-home setup. Following that, you'll be asked to complete a training task and attend a 45 minute interview with your hiring manager.